SHIPPING | CANCELLATION | PAYMENTS

Cancellation Policy

Once an order has been placed it is unable to be cancelled or changed until a backorder notice is received from the manufacturer. If a backorder notice is received from the manufacturer, the order can be changed or cancelled at that time.

Shipping within the USA

We offer free shipping within the USA via USPS | UPS Ground | Fedex Sure Post (shipping type depending on customer location and manufacturer). Our processing time is 1 to 3 business days. Once your item(s) has shipped, you can expect to receive your item(s) usually within 2 to 5 days, depending on your location.

SHIPPING INTERNATIONAL

For international orders, the shipping, taxes, and duties can be seen at checkout before completing your order. The costs that you see at checkout are the total costs that will be incurred for your purchase. There will be no additional fees or bills for customs, taxes, duties etc after you complete your purchase.

We ship internationally with UPS and DHL, but the specific services available depend on your location.

International orders take 2-7 days to arrive at our international shipping warehouse prior to shipping out to you. As soon as your package is on its way to you, you will receive an email with tracking information. If you don't see an email, please make sure to check your spam & promotions folder.

Open Box Wigs and Haircare

Open Box Wigs and most Haircare products have the fastest processing and shipping times. Orders placed by 2:00 pm EST on a weekday usually ship the same day, and otherwise ship the next business day.

All orders under $150.00 shipping within the USA are shipped via USPS | UPS Ground | Fedex Sure Post (shipping type depending on customer location and manufacturer). Orders under $150.00 incur a flat rate of $12.00 shipping charge.

What are the payment options?

On any product we offer two types of payments. When buying a product users have the option to pay in full at checkout or make payments with ShopPay & PayPal.

"Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses."

Lilian

Excellent wig so natural and light, very satisfied.

Charged for an order I canceled. Doesn’t fulfill contest giveaways!

Advertises wigs as if they are available when they are really on manufacturer back order. Charged me and shipped for a canceled order making me pay full shipping price on a can of hair product! Also does not fulfill contest giveaways. Buy elsewhere!

Great texture and Dimmer Soray

This spray works wonders for adding a little needed texture, especially to a synthetic wig. It also does a great job at taking that unrealistic shine down right out of the box.

I love it! I’ve tried many different wig grips and I would put this one at the top for comfort and feeling secure. I’ll definitely be buying another! Thank you TL Wigs!

Wow!

I just love this wig , so natural and fun. Fast delivery . Great customer service .

Austen by BelleTress

I absolutely love Austen by BelleTress! I love the cap and the fibers are beautiful. This is a very realistic and fun style wig! Thank you, TL Wigs!

Beautiful wig

I have many wig and seldom wear them outside the house. Tribeca is an exception. I love the color (milkshake blonde R) and it looks so natural on. I am very happy with my purchase from TL Wigs.

Beautiful style, and color, very realistic

I ordered this wig in Macadamia Latte R . I waited 2.5 months, it was on backorder. It was very crunchy looking straight out of the box, but fixable with some light water spritzing. I just need to play with it some more to get it whipped into shape. It looks a little shorter on me than I expected.

Loved the wig and color

A must have!

I love my new Park Avenue from Bell Tress!! The hairline is so natural looking. Very lightweight and easy to wear. It’s just a little shorter than my Bradshaw but a kind of similar style. When ever I wear it I get a lot of compliments. I booked a makeup lesson and the woman kept complimenting me on how beautiful my hair was. I told her that she could buy one too.🤣. She was in shock. Park Avenue is a welcome addition to my collection. I’m a wig snob and had only bought the Bell Tress Lux Collection. So I was nervous buying one that was a City Collection. To my surprise I fell in love with her. Needless to say I highly recommend her.